Contact Us

Need help with an order, product, shipping question, or return? Send our customer support team a message using the form below. We provide customer service by email and will reply as soon as possible during business hours.

Help us assist you faster

When contacting us about an order, please include:

• Your order number
• The email address used at checkout
• The product name or item you need help with
• A short description of the issue
• Clear photos if an item arrived damaged or incorrect

Find a quick answer

Frequently Asked Questions  •  Track Your Order  •  Shipping & Packaging  •  Return Policy  •  Product Instructions

Please note: Customer service is available by email only. We do not provide customer support by phone or social media. Our office is closed on weekends and major U.S. holidays. Aqua Lab Technologies is an online store and does not offer local pickup.