Returns FAQ

What is Aqua Lab Technologies return policy?

• Aqua Lab Technologies accepts returns on unused products within 7 days of delivery.
• We may ask you to reach out to the manufacturer directly and follow their return policy for assistance with your product.
• We do not accept used product returns under any circumstances.
• Returns due to personal preference will incur a 15% restocking fee.
• Please be informed that for orders that utilized the Free Shipping option, any returns processed will be subject to a shipping fee. This means that the cost of shipping incurred during the initial delivery, which was waived due to the Free Shipping option, will be deducted from the refund amount.Shipping charges and fees are non refundable.

What if an item arrives broken?

• Using a proprietary packaging process, we ensure that more than 99.8% of packages arrive in the same flawless condition they left our warehouse.
• In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 4 days of delivery using the link below.
• You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging.
• We will replace the broken item with a functional unit at no additional cost.
• We may request that you send back the original defective item at no additional cost (we'll provide a prepaid label).
• You contact support via email at info@aqualabtechnologies.com.

What happens if my package is returned to sender?

• If your package is returned to sender due to an invalid address, we will issue a refund for the order. You can reorder whenever you like.
• If your package was returned to sender, please contact support via email.

How do I file a return?

• If you are unsatisfied for any reason, you may file a return within 7 days of delivery.
• Damaged item claims or missing items must be made within 24 hours.
• You may contact support by email: info@aqualabtechnologies.com.

Do you offer exchanges?

• Exchanges are only available for damaged or flawed products from the manufacturer.
• If you received the wrong item, contact support to get it corrected as quickly as possible via email at info@aqualabtechnologies.com.

Can I return a broken item?

• If an item arrives broken, please see the "What if my item arrives broken?" section above

Can I return a used item?

• We do not accept returns on used items. There are no exceptions to this rule.

How long does it take for a refund to be issued?

• Once we receive your return, a refund will be issued within 1-2 days. Please allow 2-4 days for your bank to clear the funds.

Where do I send my return?