Order Support

Track Your Order

Once your order ships, Aqua Lab Technologies will email you a shipping confirmation with the carrier and a tracking link.

Start with your shipping confirmation email

  1. Find the shipping confirmation email sent to the email address used for your order.
  2. Click the tracking link in the message.
  3. Review the latest scan and estimated delivery information on the carrier’s website.

You do not need a customer account to track your order.

If the email link does not open correctly, copy the tracking number into the appropriate carrier page above.

Understanding your tracking status

Order confirmed or processing: We are preparing and reviewing your order. It has not shipped yet.

Label created: A tracking number exists, but the carrier may not yet have scanned the package.

In transit: The carrier has the package and it is moving through its network.

Out for delivery: The package is scheduled for delivery that day.

Delivered: Check the delivery location, household members, building staff, and nearby safe areas before contacting support.

Processing and tracking updates

  • Most in-stock orders ship the same business day. Orders are processed Monday through Friday, excluding holidays. Sales and holidays may add one or two business days.
  • Processing time varies by product availability, order volume, payment verification, and fraud review.
  • Made-to-order products, including certain Classic ROOR items, may require additional production time before shipment.
  • Carrier tracking can take up to 24 hours after acceptance to show movement.
  • Weekends, holidays, severe weather, and carrier delays can affect scans and delivery estimates.
  • Expedited shipping changes carrier transit time; it does not eliminate order processing time.

International orders

We ship international orders using USPS and UPS. Tracking may pause while a package is being processed by customs or transferred to a local delivery partner.

Import duties, taxes, customs fees, and destination-country requirements are the customer’s responsibility. Delivery estimates do not include customs delays.

Read our Shipping & Packaging information

Can’t find your shipping email?

  • Check your spam, junk, and promotions folders.
  • Search your inbox for “Aqua Lab Technologies.”
  • Confirm you are checking the email address used at checkout.

For help, contact us and include your full name, order number, and the email address used for the order.

Contact Support

Delayed, missing, or damaged package?

Review our Shipping & Packaging page for delivery and claim guidance, then contact support with your order details if assistance is still needed.

Free standard shipping is available on qualifying U.S. orders of $125 or more.
Available shipping options and charges are shown at checkout.

Last updated: July 26, 2026