Shipping & Packaging

Shipping Information

Aqua Lab Technologies understands the importance of bringing our customers fast, dependable shipping. We work hard to safely and securely ship your order with the least amount of wait time possible. Normally orders ship within two business days (not including weekends and holidays). During sale times, order processing times can be delayed a day or two.

Packaging Information

All orders are sent in plain brown packaging or standard USPS Priority Mail Boxes with no graphics or text except for the shipping label. The shipping label contains your delivery address and a barcode, which represents your order number. USPS, UPS and FedEx require us to have a return address label on your parcel. Aqua Lab Technologies does show as the return shipping address. Your package will not elude to its contents.

Signature Requirements

Aqua Lab Technologies, Inc. reserves the right to add a signature requirement to any order at our discretion for security reasons. Signature requirements can not be waived once your package has shipped. 

We strongly recommend that customers track their package frequently and that there be someone over the age of 18 to receive the package when it arrives.

Butane is not able to ship USPS, all packages containing butane gas will be shipped via UPS Ground, regardless of shipping method selected at checkout. 

We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments.All visible shipping times are estimates. If you select a guaranteed shipping service such as USPS Priority Mail Express or UPS 3 Day Select, your guarantee time will be determined once the label is printed and the carrier has picked up your package.  If you have questions regarding our shipping policies and procedures please check our FAQ page or send us an email to info@aqualabtechnologies.com.

Shipping insurance is an available option at checkout. 

USPS Priority Express Mail orders must be placed before 10:30am PDT to ship same day. USPS Priority Express Mail orders do not automatically mean the order will arrive over night. Your guarantee arrival time is determined once your order is picked up by a USPS carrier. 

Orders are shipped Monday - Friday. We do not ship orders over the weekend or on holidays. Please allow 24 hours for your tracking information to update in the carriers system once your tracking number arrives via email.

Aqua Lab Technologies will not take responsibility for packages that are damaged, lost, or stolen after it has been shipped. You will need to contact the carrier who delivered the package directly for these issues. If your order arrives with broken or missing contents, please notify us within 48 hours if your order is not insured. If you have a break in shipment and your package is insured through Route, please contact Route to start the claim process.

Free Shipping applies to domestic orders only. To receive free shipping your order must total $100 after all discounts are applied and before taxes and shipping is applied.  

 

Updated June 2019