Shipping Information

Aqua Lab Technologies understands the importance of bringing our customers fast, dependable shipping. We work hard to safely and securely ship your order with the least amount of wait time possible. Normally orders ship same business days (not including weekends and holidays). During sale times, order processing times can be delayed a day or two.

Shipping Insurance

We are delighted to offer you the option of InsureShield by UPS Capital Shipping Insurance. This insurance coverage provides protection for your shipments against various risks, including Porch Piracy, lost, or damaged items during transit.

With InsureShield, you can have peace of mind knowing that your valuable packages are safeguarded, and you'll be compensated in case of any unfortunate incidents. Whether it's the threat of Porch Piracy or the risk of loss or damage during shipping, this insurance coverage is designed to provide you with added security and assurance.

By opting for InsureShield at checkout, you can protect your shipments and ensure a worry-free shipping experience. Don't hesitate to take advantage of this valuable insurance option to safeguard your deliveries and enjoy a seamless shipping process.

Packaging Information

All orders are sent in plain brown packaging or standard USPS Priority Mail Boxes with no graphics or text except for the shipping label. The shipping label contains your delivery address and a barcode, which represents your order number. USPS and UPS require us to have a return address label on your parcel. Aqua Lab Technologies does show as the return shipping address.

 We strongly recommend that customers track their package frequently and that there be someone over the age of 18 to receive the package when it arrives.

We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments.

All visible shipping times are estimates. If you have questions regarding our shipping policies and procedures please check our FAQ page or send us an email to info@aqualabtechnologies.com.

Orders are shipped Monday - Friday. We do not ship orders over the weekend or on holidays. Please allow 24 hours for your tracking information to update in the carriers system once your tracking number arrives via email.

Aqua Lab Technologies will not take responsibility for packages that are damaged, lost, or stolen after it has been shipped. You will need to contact the carrier who delivered the package directly for these issues. If your order arrives with broken or missing contents, please notify us within 48 hours.

Free Shipping applies to domestic orders only. To receive free shipping your order must total $125 or more after all discounts are applied and before taxes and shipping is applied.  

All International shipments are subject to duty fees at the border. Please contact us for more help before placing your order. 

2023 Holiday Shipping Deadlines for USPS and UPS

USPS Deadlines:

Lower 48 States (Excluding Alaska and Hawaii):

• USPS Ground Advantage: Dec. 16
• First-Class Mail (including greeting cards): Dec. 16
• Priority Mail: Dec. 18

Alaska:

• USPS Ground Advantage: Dec. 16
• Priority Mail: Dec. 18

Hawaii:

• USPS Ground Advantage: Dec. 16
• Priority Mail: Dec. 16

For APO/FPO/DPO:

• USPS Ground Advantage: Nov. 6
• Priority Mail: Dec. 9

UPS Deadlines:

United States:

• Last Day for Ground Packages: Dec. 19
• Last day to ship UPS 3 Day Select® for Dec. 22 delivery: Dec. 19

Canada and Mexico:

• UPS Worldwide Expedited: Dec. 19
• UPS Worldwide Express Services: Dec. 20

Please ensure your packages are shipped by these dates to guarantee delivery before the holidays.

 

Updated November 2023