Shipping & Packaging

Fast, dependable shipping and discreet packaging have been part of the Aqua Lab Technologies experience since 2007. Here is what to expect from the time you place your order through delivery.

Order processing

Most in-stock orders ship the same business day. Sales and holidays may add 1–2 business days.

Free U.S. shipping

Available on domestic orders of $125 or more after discounts and before taxes and shipping.

Discreet packaging

Orders arrive in plain brown or standard carrier packaging without product graphics.

Order Processing

Orders are processed and shipped Monday through Friday, excluding holidays. Most in-stock orders ship the same business day. During major sales or other high-volume periods, processing may take an additional 1–2 business days.

When your order ships, you will receive a tracking email. Please allow up to 24 hours for the carrier’s system to begin showing tracking activity.

Shipping Options & Delivery Estimates

Available services are shown at checkout based on your destination and order. Domestic options may include USPS and UPS, including UPS 2nd Day Air where available.

All carrier delivery dates and transit times are estimates. Aqua Lab Technologies cannot guarantee a specific arrival date or time, and shipping charges are not refundable solely because a carrier misses an estimated delivery date.

Free domestic shipping

Free shipping applies to U.S. orders totaling $125 or more after discounts and before taxes and shipping charges. The qualifying carrier service is selected at checkout.

Tracking and receiving your order

We recommend checking tracking regularly and arranging for someone to receive the package when delivery is expected. Signature requirements may apply to some orders.

Discreet Packaging

Orders are shipped in plain brown boxes or standard carrier packaging without product graphics or descriptive exterior text. The shipping label includes the required delivery and return-address information, and Aqua Lab Technologies appears as the return address.

Shipping Protection, Loss & Damage

Optional InsureShield® Shipping Insurance by UPS Capital is available at checkout for eligible orders. Subject to the coverage terms and claim approval, it may help protect an insured shipment if it is lost, damaged in transit, or stolen after delivery.

To report a shipping problem:

  • Email info@aqualabtechnologies.com with your order number and a description of what happened.
  • For damage or missing contents, contact us within 48 hours and include clear photos of the package, shipping label, packing materials, and affected items.
  • For a package marked delivered but not received, first check the delivery area and contact the carrier, then notify us promptly.
  • Keep the product, packaging, and packing materials until the claim is resolved.

If InsureShield was added to the order, our customer support team will provide the next claim steps. Coverage and reimbursement are subject to the InsureShield terms, eligibility requirements, documentation, and claim approval.

For shipments without optional protection, the carrier’s investigation and claim rules apply after the package leaves our facility. USPS claim eligibility for a lost shipment may begin after 15 days.

Worldwide & International Shipping

Aqua Lab Technologies ships worldwide to destinations where USPS or UPS service is available. International services may include USPS International and UPS Worldwide. Available services, estimated delivery times, and shipping charges are shown at checkout.

International delivery dates are estimates and are not guaranteed. Customs processing, government inspections, and local-carrier delays are outside our control and may extend delivery times.

Destination Laws & Import Restrictions

Before ordering, the customer is responsible for confirming that every item in the order can be legally purchased, imported, possessed, and delivered in the destination country, state, province, and locality. Aqua Lab Technologies is not responsible for customs delays, holds, denied entry, confiscation, or other actions taken by customs authorities, government agencies, or local carriers.

Customs Duties, Taxes & Fees

Unless checkout specifically states otherwise, product prices and shipping charges do not include customs duties, import taxes, VAT/GST, brokerage charges, handling fees, clearance charges, or other destination-country fees. These charges are assessed by the destination country or carrier and are the customer’s responsibility. Aqua Lab Technologies cannot estimate, reduce, waive, or reimburse them.

Refused, Unclaimed & Returned International Packages

If an international shipment is refused, unclaimed, undeliverable because of an incorrect or incomplete address, or returned because duties, taxes, fees, or required customs steps were not completed, the customer is responsible for the original shipping charge, return shipping, carrier fees, customs charges, storage fees, and any other costs incurred.

If the returned merchandise qualifies for a refund under our Return Policy, the refund will be processed only after the package has been returned to and inspected by Aqua Lab Technologies. Any eligible refund will be for the merchandise value remaining after applicable costs are deducted. Original shipping charges are non-refundable. International returns can take several weeks or longer to reach us.

Customs Documentation

We declare international shipments accurately and will not alter product descriptions, merchandise values, or customs documents. We may cancel an order if we determine that it cannot be shipped lawfully or safely to the destination.

Need Help?

Visit our FAQ page or email info@aqualabtechnologies.com. Customer support is available Monday through Friday, 10:00 a.m.–4:00 p.m. Pacific Time. Please allow 24–48 hours for a reply.

Last updated July 26, 2026.