Shipping policy

Processing Schedule

Orders are processed and shipped Monday through Friday, excluding holidays. Most in-stock orders placed during business hours ship the same business day, but same-day shipment is not guaranteed. Sales, holidays, payment review, fraud verification, address issues, made-to-order products, and unusually large orders may add processing time.

Tracking information can take up to 24 hours after shipment to appear in the carrier's system.

Shipping Methods and Delivery Estimates

Available shipping methods and estimated transit times appear at checkout. Transit estimates begin after the carrier accepts the package; they do not include order-processing time. Delivery dates and times are estimates unless the selected service expressly includes a carrier guarantee. Weather, customs, security reviews, carrier disruptions, and other events outside our control can cause delays.

Shipping charges, expedited-service fees, and optional shipping-protection charges are generally non-refundable after shipment, except when required by law or approved because of our verified error.

Free U.S. Shipping

Eligible United States orders totaling $125 or more after discounts and before shipping charges qualify for free standard shipping. Oversized products, restricted destinations, and other exclusions shown at checkout may not qualify.

Discreet Packaging

Orders are shipped in plain packaging or standard carrier packaging. The exterior includes the information carriers require, including the delivery address, postage or service markings, barcodes, and a return address. Aqua Lab Technologies may appear in the return-address information.

Addresses and Delivery

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an error. Address changes are not guaranteed after an order is placed. Additional postage, carrier fees, or losses caused by an incorrect or incomplete customer-provided address may be the customer's responsibility.

We may add an adult or direct signature requirement for age verification, security, fraud prevention, order value, destination, or carrier reasons. A signature requirement cannot always be removed after shipment. Customers should monitor tracking and arrange for an eligible adult to receive the package.

Lost, Stolen, Damaged, or Missing Shipments

If tracking shows a delivery problem, or if merchandise arrives damaged, defective, missing, or incorrect, email info@aqualabtechnologies.com promptly. Visible damage, missing contents, and incorrect merchandise must be reported within 48 hours after delivery.

Keep the product, shipping box, label, internal packaging, and all contents while the issue is reviewed. We may request photographs, video, a carrier statement, a police report for theft, or other documentation required by the carrier or shipping-protection provider. Claims are subject to carrier and coverage rules and are not automatically approved.

Do not discard merchandise or packaging and do not return anything until we provide instructions. Depending on the claim and available remedy, an approved resolution may include replacement merchandise, store credit, or a refund.

International Shipping, Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs charges, brokerage fees, clearance fees, age restrictions, product restrictions, or other destination-country requirements. Unless specifically collected at checkout, these charges are not included in product prices or shipping rates and are the customer's responsibility.

Customers are responsible for confirming that ordered products can legally be purchased, imported, possessed, and delivered in their destination. We cannot calculate, reduce, waive, or guarantee government or carrier charges assessed after shipment.

If an international shipment is delayed, refused, returned, abandoned, seized, destroyed, or declared undeliverable because of import restrictions, unpaid charges, an incorrect address, or failure to complete customs procedures, the customer may be responsible for original shipping, return shipping, brokerage, storage, disposal, and related costs. Refund eligibility is determined after any returned merchandise is received and inspected. Original shipping charges are non-refundable.

Contact

For shipping assistance, email info@aqualabtechnologies.com. Customer service is available Monday through Friday, 10:00 a.m. to 4:00 p.m. Pacific Time, excluding holidays.

Last updated: July 28, 2026.