Skip to content
InsureShield By UPS Capital
At Aqua Lab Technologies, we understand how frustrating it can be when your online order gets lost, stolen, or damaged during shipping. We take every precaution to protect your products, but sometimes carriers still cause problems. If this happens, we'll file a claim on your behalf and work to get it resolved as quickly as possible. Our goal is to provide you with the best shopping experience possible, so if anything goes wrong, please reach out to us. Thanks for choosing Aqua Lab Technologies!
Porch Piracy
Did you know that 1 out of 3 Americans have experienced having their packages stolen off their property? It can be frustrating for both the shipper and the customer, leaving them unsure of what to do next. Unfortunately, this problem seems to be getting worse each year, especially during the holiday season when "Porch Pirates" are on the lookout for unattended packages to steal. It's understandable to feel upset when someone steals from you, and we share your frustration.
That's why InsureShield wants to offer you peace of mind. By insuring your order during checkout, you won't have to worry about what to do if your package is stolen. Our Aqua Lab Technologies Customer Service Representatives are here to help you file a claim instantly on your behalf and expedite a replacement order. You won't have to wait for days, weeks, or even months for approval. We understand how important it is to receive your order in a timely manner and we're committed to ensuring you have a great experience, even if your package was stolen.
We take pride in resolving stolen claims quickly and efficiently, usually on the very same call! Our team wants to help you feel relieved and satisfied with the service you receive from us. Don't let Porch Pirates ruin your shopping experience. With InsureShield, you can trust that we'll have your back.
Lost Shipments
Have you ever experienced a "Delivery Exception" with an online order? It's a frustrating situation, and unfortunately, it often means that the carrier has lost your package. With so many packages being shipped every day, it can be nearly impossible for the customer or shipper to locate it.
But with InsureShield, you don't have to worry about a lost shipment. If your order is lost or has a delivery exception, just contact our customer service department and we'll submit a replacement order on the same call. Our InsureShield program makes it simple for us to make a claim and process a replacement order for you.
We understand how important it is for you to receive your order as expected, and we're committed to ensuring that you have a great experience with us. Don't let a lost shipment ruin your day - with InsureShield, you can trust that we'll take care of everything for you. So go ahead and shop with confidence!
Damaged Shipments
At times, despite our best efforts to protect your order before shipping, an item may get damaged during transit. It's an unfortunate reality that can happen to anyone. When this happens, the claim process with the shipping company can take weeks or even months to resolve, leaving you without your item for an extended period of time.
But with InsureShield, you don't have to worry about a long and frustrating claims process. If your item is damaged during transit, simply contact our customer service department with a photo and description of the damage. We'll promptly order a replacement part or replace the entire item if it cannot be repaired. And the best part is that this typically happens during the same initial call!
We understand how important it is for you to receive your order in good condition, and we're committed to ensuring that you have a great experience with us. So, don't let a damaged item ruin your day - with InsureShield, you can rest assured that we'll take care of everything for you in a timely manner.
What Items Are Covered?
We're excited to offer InsureShield coverage for just about everything on our website, up to $10,000! With this coverage, you can shop with confidence knowing that your order is protected.
How Much Does InsureShield Cost?
When you add items to your shopping cart, the cost of InsureShield will be automatically updated based on the total value of the items in your cart. Typically, this amounts to just under 1% of your entire order.
For instance, if you're spending $500, you can expect to pay less than $5 for shipping insurance. If you're spending $1500, insurance is just under $15. And if you're spending $4000, you can expect to pay around $40. This is a small price to pay for the peace of mind that comes with knowing your order is protected.
So go ahead and add InsureShield to your cart and enjoy your shopping experience without any worries!