At Aqua Lab Technologies, we understand how frustrating it can be when your online order gets lost, stolen, or damaged during shipping. We take every precaution to protect your products, but sometimes carriers still cause problems. If this happens, we'll file a claim on your behalf and work to get it resolved as quickly as possible. Our goal is to provide you with the best shopping experience possible, so if anything goes wrong, please reach out to us. Thanks for choosing Aqua Lab Technologies!

Porch Piracy

Did you know that 1 out of 3 Americans has experienced having their packages stolen from their property? It can be frustrating for both the shipper and the customer, leaving them unsure of what to do next. Unfortunately, this problem appears to be worsening each year, especially during the holiday season when "Porch Pirates" are on the lookout for unattended packages to steal. It's understandable to feel upset when someone steals from you, and we share your frustration.

That's why InsureShield wants to offer you peace of mind. By ensuring your order during checkout, you won't have to worry about what to do if your package is stolen. Our Aqua Lab Technologies Customer Service Representatives are here to assist you in filing a claim instantly on your behalf and expedite the replacement order process. You won't have to wait for days, weeks, or even months for approval. We understand the importance of receiving your order promptly, and we're committed to ensuring you have a great experience, even if your package is stolen.

We take pride in resolving stolen claims quickly and efficiently, typically on the same call. Our team is committed to helping you feel relieved and satisfied with the service you receive from us. Don't let Porch Pirates ruin your shopping experience. With InsureShield, you can trust that we'll have your back.

Lost Shipments

Have you ever experienced a "Delivery Exception" with an online order? It's a frustrating situation, and unfortunately, it often means that the carrier has lost your package. With so many packages being shipped every day, it can be nearly impossible for the customer or shipper to locate them.

But with InsureShield, you don't have to worry about a lost shipment. If your order is lost or has a delivery exception, contact our customer service department, and we'll submit a replacement order on the same call. Our InsureShield program makes it easy for you to file a claim and process a replacement order.

We understand the importance of receiving your order as expected, and we're committed to ensuring a great experience with us. Don't let a lost shipment ruin your day - with InsureShield, you can trust that we'll take care of everything for you. So go ahead and shop with confidence!

Damaged Shipments

At times, despite our best efforts to protect your order before shipping, an item may get damaged during transit. It's an unfortunate reality that can happen to anyone. When this happens, the claim process with the shipping company can take weeks or even months to resolve, leaving you without your item for an extended period.

But with InsureShield, you don't have to worry about a long and frustrating claims process. If your item is damaged during transit, please don't hesitate to contact our customer service department with a photo and a detailed description of the damage. We'll promptly order a replacement part or replace the entire item if it cannot be repaired. The best part is that this typically occurs during the same initial call.

We understand the importance of receiving your order in good condition, and we're committed to ensuring a great experience with us. So, don't let a damaged item ruin your day - with InsureShield, you can rest assured that we'll take care of everything for you promptly.

What Items Are Covered?

We're excited to offer InsureShield coverage for nearly everything on our website, up to $10,000. With this coverage, you can shop with confidence knowing that your order is protected.

How Much Does InsureShield Cost?

When you add items to your shopping cart, the cost of InsureShield will be automatically updated based on the total value of the items in your cart. Typically, this amounts to just under 1% of your entire order.

For instance, if you're spending $500, you can expect to pay less than $5 for shipping insurance. If you're spending $1500, insurance is just under $15. And if you're spending $4000, you can expect to pay around $40. This is a small price to pay for the peace of mind that comes with knowing your order is protected.

So go ahead and add InsureShield to your cart and enjoy your shopping experience without any worries!

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